Refund policy

Returns & Refunds

I hope you love your hiHStarky artwork. If you change your mind about an online purchase, please contact me at hihstarky@gmail.com within 14 days of receiving your order to request a return.

Once you've let me know you'd like to return your order, you have a further 14 days to send it back.

Items must be returned in the same condition in which they were received and packaged carefully to protect them in transit. Please contact me before sending anything back so I can provide return instructions and the return address.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Damaged, faulty or incorrect orders

Please check your order when it arrives. If your artwork is damaged in transit, faulty, or you receive the wrong item, please email hihstarky@gmail.com as soon as possible, including photographs where relevant, and I'll work with you to put things right.

Refunds

Once your return has been received, I'll let you know and process any refund due to your original payment method. Refunds will be made within 14 days of receiving the returned goods (or receiving evidence that they have been sent back, where applicable).

Where you exercise your statutory right to cancel an online order, the refund will include the cost of standard delivery paid on the original order. Additional delivery costs for an upgraded service, if offered and selected, are not refundable beyond the cost of standard delivery.

Your bank or card provider may take additional time to process the refund.

Personalised or commissioned work

Items made specifically to your requirements or clearly personalised cannot normally be returned simply because you change your mind. This does not affect your rights if an item is faulty, damaged or not as described.

Your statutory rights

Nothing in this policy affects your statutory rights.